FAQ

What is Buyer Protection? 

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. 

You are protected when: 

• The item you ordered did not arrive within the time promised by the seller. 
• The item you received was not as described. 
• The item you received that was assured to be genuine was fake. 

 

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

 

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

 

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately 

What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us . Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us or donate it to charity.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

How do I make payments using PayPal?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.